Complaints and Dispute Procedure
Operated by: Thipak’s LLC, North Carolina | Effective date: 11/4/2026
1. Contact us first
Email info@thipaksllc.com with your name, booking number, and a description of the issue and what you would like us to do.
2. Acknowledgment
We will acknowledge within 2 business days and aim to respond with findings within 14 days.
3. Provider complaints
For concerns about medical care, we will pass your complaint to the provider, ask for its response, and share it with you. We cannot make clinical judgments or order a provider to change a clinical decision.
4. Escalation
If you are not satisfied, you may ask for review by a senior member of our team, who will respond within 14 days.
5. External options
Depending on where treatment took place, you may also contact the provider's medical board or health regulator, the hospital's patient-liaison service, the accreditation body (e.g., JCI), your card issuer (chargeback rights), or your local consumer protection authority.
6. Records
We keep complaint records and use them to improve and to review our provider network. We may suspend or remove providers following serious or repeated complaints.