1. What you pay

Your booking may include (a) a TravelNTreat.com service/booking fee, (b) a deposit or full payment for the provider's treatment, and (c) travel arrangements. Each is shown separately before you pay.

2. Our service fee

The service fee is non-refundable once a provider has accepted your booking, because it covers matching, coordination, and administration. If a provider cancels or cannot offer treatment, we will refund the service fee in full or rebook you at no extra fee.

3. Deposits and treatment payments

Deposits are held by TravelNTreat.com / the provider. The refund schedule is as follows:

The provider's cancellation terms, shown in your booking, also apply and prevail where more favorable to you.

4. Provider cancellations or medical unsuitability

If a provider cancels, or finds after assessment that you are not medically suitable for the procedure, you will receive a full refund of amounts paid for treatment that was not delivered (less any non-refundable costs the provider has already incurred for diagnostic tests you received, which the provider will itemize).

5. Travel bookings

Flights, hotels, and transfers are governed by the suppliers' own fare rules and may be non-refundable. We will tell you before you pay.

6. Dissatisfaction with results

Treatment outcomes are a matter between you and the provider. Dissatisfaction with results, in itself, is not grounds for a refund from TravelNTreat.com. See the Complaints Procedure to raise a concern.

7. How to request a refund

Email info@thipaksllc.com with your booking number. We will respond within 3 business days and process approved refunds to the original payment method within 10 business days, though banks may take longer. Currency conversion differences may apply.